GENERAL SHIPPING INFORMATION


I. METHOD OF DELIVERY

Our standard delivery method consists of delivery as registered letter or parcel by German postal service Deutsche Post or via DHL, from Monday to Saturday. Please note that standard delivery for international orders might refer to a combination of processing by Deutsche Post or DHL and their local partner for the target country. If you wish to arrange for express courier delivery, please contact us.

II. PRICE CALCULATION

We offer free shipping worldwide for standard delivery (see above for details). If you wish to arrange for express courier delivery, we will add a surcharge for express delivery, calculated individually according to the order’s weight and destination country. If you wish to arrange for express courier delivery, please contact us for details.

III. CUSTOMS AND ADDITIONAL CHARGES

For deliveries to non-EU countries, tolls, customs or additional charges not indicated in the total price may apply.

– For further information regarding customs see, for example, http://ec.europa.eu/taxation_customs/index_de.htm
– For further information regarding import purchase taxes see, for example, http://auskunft.ezt-online.de/ezto/Welcome.do

IV. DELIVERY TIMES

Delivery times will vary according to the destination country and method of delivery. The following schedule shows approximate delivery times, as quoted by Deutsche Post and DHL. Actual delivery times may be longer in case of deliveries to islands or regions that are difficult to access, or in case of customs regulations beyond our control.

Germany
ca. 1-3 Working Days

European Union
ca. 3-15 Working Days

Beyond the European Union
ca. 10-45 Working Days

Please note: Orders will only be sent after payment has been received.

V. SHIPPING CONFIRMATION

As soon as we have posted your order, you will receive an email confirmation. If your order is being sent via DHL or as registered mail, your email confirmation will contain a tracking number that allows you to follow the status of your order on the DHL Website at http://www.dhl.de/en.html